Privacy Policy

Who We Are

This website is operated by Dr. Shaheer Khalid for Life Care Dental Center, also registered as Life Care Medical and Dental Center, Faisalabad, Punjab, Pakistan. In this policy, “we”, “our” and “the clinic” refer to this practice and its authorised team.

This policy covers information handled through this website, the appointment system, clinic communications, online payments and related patient-care processes.

Information We Collect

Depending on how you contact or use the clinic, we may collect:

• Your name, telephone number and other contact details.
• Your selected clinic, requested appointment date and preferred time.
• Your age, dental concern, medical history and information you enter in a message or form.
• X-rays, prescriptions, photographs or other health information you choose to send through WhatsApp or another agreed channel.
• Consultation, treatment, payment, follow-up and communication records created during patient care.
• Transaction status, amount and payment reference supplied by an online payment provider.
• Technical data such as page views, device type, browser, approximate location, referring page and interactions measured through website analytics.

How We Use Information

We use information where it is needed to:

• review and respond to appointment requests;
• contact you to confirm, change or discuss an appointment;
• understand relevant medical and dental history before or during care;
• provide dental assessment, treatment planning, treatment and follow-up;
• process payments and maintain transaction records;
• answer questions sent through telephone, email or WhatsApp;
• send clinic updates or promotional messages where you have agreed to receive them;
• protect the website, prevent misuse and troubleshoot technical problems; and
• measure website performance and improve appointment access and page content.

Medical Information and Patient Records

Medical history, dental concerns, X-rays, prescriptions and treatment information are sensitive. Doctors and authorised reception staff may access information only to the extent needed for appointment administration, patient communication, care coordination, treatment or clinic recordkeeping.

Information submitted through the website may be reviewed before your appointment, but an online form does not replace an examination or establish a final diagnosis. If you become a patient, relevant information may be transferred from the appointment system into your clinical record.

WhatsApp is a separate third-party service. Information sent through WhatsApp is also governed by that service’s privacy practices. Avoid using WhatsApp for information that is not required for your dental enquiry or care.

Analytics, Search Data and Cookies

We use Google Analytics to understand how visitors use the website. It may use cookies or similar technology to collect information such as visited pages, session activity, device and browser details, approximate location and referral source. We use these reports to assess performance and improve the website.

We also use Google Search Console to review aggregated information about how the site appears in Google Search, including search queries, pages, countries, devices, clicks and impressions. Search Console reporting is generated from Google Search data and is different from information entered into our appointment form.

You can restrict or delete cookies through your browser settings. If a cookie-consent control appears on the website, you can use it to manage optional analytics cookies. Blocking cookies may affect some website functions but should not prevent you from contacting the clinic by telephone.

When Information May Be Shared

We do not sell or rent patient information. Information may be shared only where reasonably required with:

• doctors and authorised reception staff involved in clinic operations or patient care;
• website hosting, maintenance, form, email, analytics and security service providers;
• WhatsApp or another communication provider when you choose that channel;
• an online payment provider to complete and verify a transaction;
• another healthcare professional or facility where you request or consent to a referral or coordinated care; or
• government, regulatory, law-enforcement or judicial authorities where disclosure is legally required.

Some technology providers may process information on systems located outside Pakistan. Their handling of data is governed by their own terms, privacy controls and applicable law.

Retention and Security

Online appointment requests and medical-history information stored in the website dashboard are normally retained for up to one month, then deleted when no longer needed for the request. Copies may remain temporarily in routine backups until those backups are replaced.

If an appointment leads to consultation or treatment, relevant information may become part of the patient’s clinical or financial record. Those records may be retained for longer where needed for continuing care, professional recordkeeping, dispute resolution, accounting or legal obligations.

We use reasonable administrative and technical safeguards and restrict routine access to authorised doctors and reception staff. No website, messaging service or electronic storage system can be guaranteed completely secure. Contact us promptly if you believe information sent to the clinic has been accessed or disclosed improperly.

Your Choices and Requests

You may contact us to:

• ask what personal information we hold about you;
• request correction of inaccurate contact or appointment information;
• request deletion of eligible website submissions;
• withdraw consent for promotional messages; or
• raise a question or complaint about how information has been handled.

We may need to verify your identity before acting on a request. A deletion request may not apply to information that must be retained for patient care, professional records, payment reconciliation, legal claims or another lawful reason. To stop promotional messages, reply STOP or contact the clinic using the details below. Appointment and treatment-related messages may still be sent where needed.

Information About Children

A patient under 18 must attend and receive treatment with the consent of a parent or legal guardian. A parent or guardian should submit appointment and medical information for the child and remain responsible for its accuracy. Please do not allow a child to send medical records, photographs or payment information independently through the website or WhatsApp.

Policy Updates

We may update this policy when our forms, technology providers, clinic procedures or legal obligations change. The effective date at the top of this page identifies the current version. Material changes will be published on this page before or when they take effect where practical.

Contact Us About Privacy

Send privacy questions or requests to Life Care Dental Center. Include enough information for us to identify the relevant appointment or record, but do not email passwords or complete payment-card details.